Privacy Policy

Introduction

At times, SAI will collect certain personal information about customers – for example, personal information will be collected when you sign a contract for service with us, or use our website for a transaction or subscription service.

The purpose of this privacy policy is to explain to customers what types of information we will collect and how that information is used. In most cases, we collect this information to ensure network integrity and that we continue to provide you with the best possible service that suits your needs. In some cases, we are required by law to collect personal information about customers. Except where the law requires otherwise, we undertake to protect the confidentiality of such data.


Confidentiality

SAI respects customer privacy. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.


Collection of Personal Data

SAI collects personal data about our users when you apply for a service subscription. We may also combine information about you that we have with information we obtain from our business partners or affiliates.


Use of Personal Data

SAI may on occasion use your personal information to contact you about matters relevant to service provision, to advise you about matters of the safety and security of using the Internet, to solicit your feedback or to advise you of promotional offers. Should you not wish to receive any communications of this nature, you may at any time opt out by emailing support@sai.co.za, or you can contact our customer services representatives at 0860 SAI-911 (0860 724-911).

Any information SAI collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within SAI or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.


Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)

Any information that customers disclose in a public space, including on any bulletin board, chat room or any site SAI may host for you, is available to anyone else who visits that space. SAI cannot safeguard any information you disclose there.


Site Linking

SAI’s website contains many links to sites that belong to third parties unrelated to us. SAI cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. SAI cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

SAI will not enter into a service subscription contract with a minor unless such minor has explicit written consent from a parent or guardian to do so. SAI undertakes not to contact minors about promotional offers or for marketing purposes without a parental consent.


Reservation of Rights

  • SAI reserves the right to disclose information about customers where required in good faith, to do so by law or to exercise our legal rights or defend ourselves against legal claims.
  • SAI further reserves the right to share information with law enforcement to investigate or prevent illegal activities being committed over our network.
  • SAI reserves our rights to disclose your personal information where you have given us explicit legal written consent to do so.
  • SAI reserves the right to monitor user and network traffic for security purposes and prevent any unauthorized attempts to tamper with our network, servers or website or cause damage to our property.
  • SAI reserves the right to make changes to this privacy policy or update it. Where a major change is made, customers will be informed through a notice on our website. Customers and site visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.